Solid Stitch Covers (hereinafter referred to as “this website” or “we”) is committed to providing customers with clear and standardized return and refund services to ensure your shopping experience.
- Return Request Conditions
You can request a return if the following conditions are met:
The request is made within the specified return period.
The item is in unused, unwashed, and undamaged condition.
The item’s packaging is intact (preferably original packaging).
Valid order information is provided.
- Unsupported Returns
The following situations may not support returns:
Orders past the return request period.
Non-quality issues caused by personal reasons (e.g., dislike, incorrect size selection, etc., depending on the specific circumstances).
Incomplete order information or supporting documentation is not provided.
- Return Process
The return process is as follows:
Contact customer service and submit a return request.
Provide the order number and a description of the problem.
Obtain return confirmation and address information.
Return the item as requested.
We will process the refund after receiving and inspecting the item.
- Refund Policy
The refund will be processed after confirming that the return meets the requirements.
The refund will be returned to your original payment account.
Processing time is usually 3–7 business days (subject to the payment platform).
- Shipping Information
Returns due to product quality issues: We will cover reasonable shipping costs.
Returns due to personal reasons: Shipping costs are usually borne by the customer.
Original shipping costs may not be refunded.
- Exchange Service
In some cases, we offer exchange services (subject to stock availability). Please contact customer service for confirmation if you require an exchange.
- Handling Special Circumstances
Please contact us promptly in the following situations:
Received the wrong item
Item damaged during transit
Missing accessories or incomplete order
We will prioritize processing your replacement or refund.