Solid Stitch Covers is committed to providing you with a clear shopping experience and high-quality product service. Below are answers to some of our most frequently asked questions.
- What products do you sell?
We mainly sell fabric sofa cushion covers and related home textile products to protect and beautify sofas and home spaces.
- Does the product include an inner insert?
Most products are cushion covers (without an inner insert). Please refer to the product details page for specific information on whether an inner insert is included.
- How do I choose the right size?
We recommend that you measure the dimensions of your existing cushions or sofa before purchasing and refer to the size information provided on the product page. If you have any questions, please contact customer service for advice.
- Is the product color exactly the same as the picture?
Due to differences in display devices, lighting, and shooting environments, the actual color may be slightly different from the picture, but the overall style remains consistent.
- Can I modify or cancel my order after placing it?
Orders are typically processed immediately after submission; therefore:
Orders generally cannot be modified or cancelled.
For assistance, please contact customer service as soon as possible, and we will do our best to help.
- Do you offer international shipping?
Yes, we support international shipping. Specific shipping areas and costs will be displayed at checkout.
- How do I track my order?
After your order is shipped, you will receive an email containing tracking information. You can view the shipping status in real time using the tracking number.
- What payment methods are available?
We support multiple secure payment methods, including major credit cards and third-party payment platforms. All payments are processed through encrypted channels.
- Can I return items?
Yes, if the return conditions are met, you can apply for a return within the specified time:
The item must be unused.
Order information is required.
Please refer to the return policy page for specific procedures.
- What if I receive the wrong or damaged item?
If you receive a defective item, please contact us as soon as possible and provide order information and photos. We will assist you with replacement or refund.